Senior Service Delivery Manager

3 days ago


London, Greater London, United Kingdom Jumar Full time £60,000 - £70,000
Senior Service Delivery Manager

We are seeking an experienced Senior Service Delivery Manager to join our team at Jumar. As a key member of our service delivery team, you will play a critical part in managing the operational relationship with clients at an executive level.

Key Responsibilities:

  • Oversee service escalations and drive client satisfaction
  • Ensure service delivery aligns with contractual obligations and client expectations
  • Build and maintain strong relationships with clients at the Executive level
  • Collaborate with internal teams to enhance client relationships
  • Drive account growth by aligning client's IT strategy with internal solutions

Requirements:

  • Current or previous experience in a Service Management role, ideally within the Managed Service Provider (MSP) industry
  • Proven experience aligning service delivery with contracts and revenue targets
  • Expertise in leading quarterly strategic reviews with senior client contacts
  • Strong knowledge of Cloud and Infrastructure products and services
  • Expert issue resolution and effective escalation management

About Us:

We take great pride in representing socially responsible clients who not only prioritize diversity and inclusion but also actively combat social inequality.


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