IT Support Specialist

3 days ago


Newark on Trent, Nottinghamshire, United Kingdom Eden Futures Full time

Job Summary

Eden Futures is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Main Responsibilities

  • Provide first-line technical support to staff via phone, email, and in-person
  • Record, prioritize, assign, and manage all requests and incidents reported to the Help Desk
  • Manage customer expectations and communications
  • Escalate issues to external IT support company or other team members as necessary
  • Document new processes, knowledgebase articles, and amend existing documents
  • Manage users and permissions in internal IT systems
  • Setup, provide, and maintain IT equipment for staff members
  • Participate in small to large projects

Requirements

  • Previous experience in a Help Desk or Service Desk support role providing end-user support in a fast-paced environment
  • Excellent customer service skills and ability to communicate technical information to colleagues with varying levels of technical knowledge
  • Strong organizational skills, ability to multitask, and knowledge of IT Service Delivery best practices

Technical Requirements

  • Active Directory and Office 365/Azure user and group administration
  • Microsoft Intune implementation and administration
  • Word, Excel, PowerPoint, and Outlook
  • Excellent Teams and SharePoint administration
  • Mobile Device Management with Android and Apple
  • Windows 10/11
  • Remote desktop
  • Print management
  • Basic hardware diagnostics/triage
  • IT asset management
  • Good knowledge and implementation of the ITIL/ITISM

Desirable Skills

  • Experience with a recognized ITSM platform
  • ITIL foundation certification
  • Administration in Zoho People, Zoho CRM, Microsoft Dynamics, or similar
  • Administration in Radar Healthcare
  • Administration in Nourish Care
  • Cyber security certification and implementation
  • Google Workspace experience for ChromeOS device administration
  • Experience with Microsoft 'MDT' tool for creating and pushing out images to computers
  • Administration in Mobile Iron/Ivanti Neurons
  • Administration in PaperCut Hive

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