Administrative Support Professional

1 week ago

Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time
Job Description

**Job Title:** Client Services Support Specialist

**Job Summary:** We are seeking a highly skilled and experienced Client Services Support Specialist to join our team at Service Service Employment Agency Limited. The successful candidate will provide exceptional support to our clients and colleagues, ensuring a high level of service and compliance with regulatory requirements.

**Key Responsibilities:**

  • Provide proactive support to clients and colleagues, ensuring a high level of service and compliance with regulatory requirements.
  • Arrange plans and investments as recommended by our advisers, and provide administrative and technical support to enable them to advise their clients accordingly.
  • Ensure accurate and timely processing of new business, changes to existing plans, and client details.
  • Develop and maintain internal relationships across the business, communicating effectively and responding to internal and external queries promptly.
  • Ensure processes and procedures are followed and service standards are met, prioritizing work and contributing to the team and business goals.

**Requirements:**

  • Minimum of two years' experience working in a financial services role, preferably in an IFA Practice setting.
  • Strong knowledge of financial services solutions and associated regulatory and compliance requirements.
  • Ability to multi-task and juggle a busy and varied workload, accurately following a process and prioritizing work.
  • Excellent communication and interpersonal skills, with the ability to develop and maintain internal relationships across the business.
  • Competent administration through wrap platforms utilized by the company.

**Benefits:**

  • Flexible working hours, with a 37-hour week and flexible start and finish times.
  • Death in service benefit of 4 x salary.
  • Free parking.
  • Standard pension with 3% employer contribution.
  • Holiday entitlement of 26 days, plus an extra day off for your birthday if it falls on a working day.
  • Financial assistance with further and ongoing studies.

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