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Service Desk Manager
2 months ago
We are seeking a highly skilled Service Desk Manager to lead our international team of 24/7 desk service engineers. As a hybrid office-based role, you will be responsible for ensuring the effective quality operation of our 24x7 customer TechCARE support desk.
Your key responsibilities will include managing and optimizing the 24/7 service desk shift rotation, designing and implementing processes, and managing the HR and operational aspects of the team. You will also be responsible for customer escalation and major incident management, driving continual improvement through KPI and audit design, and contributing to the design and implementation of new services.
Requirements- Relevant experience in leading support teams (3-5 years in a similar role)
- Awareness of enterprise technologies
- Computing or Networking recognized Certification (e.g. CompTIA Networking+, JNCIS, CCNA)
We provide competitive compensation with regular annual salary reviews, hybrid work arrangements, and comprehensive benefits including paid leave, retirement plans, and more. We value continuous learning and provide a clear progression plan, as well as opportunities for growth and development.
As a member of our team, you will have access to elective benefits tailored to your country, formal programs on leadership and professional development, and many more on-demand courses. You will also have the opportunity to elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
We are committed to diversity, equity, and inclusion, and value every voice in our organization. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
