Tenancy Services Coordinator

1 week ago


Worcester, Worcestershire, United Kingdom Platform Housing Group Full time
About the Role

We are seeking a highly motivated and experienced Neighbourhood Officer to join our Localities team at Platform Housing Group. As a key member of our team, you will play a vital role in providing a comprehensive housing management service to our customers.

Key Responsibilities
  • Visit customers to provide advice and support on tenancy management, including reviewing tenancies and identifying any issues.
  • Inspect our estates to ensure they are safe and well-maintained, and take action to address any health and safety or safeguarding concerns.
  • Develop strong relationships with local communities, working collaboratively with other agencies and stakeholders.
  • Manage and investigate tenancy issues, including anti-social behaviour, condition of property, and safeguarding concerns.
  • Undertake new tenancy sign-ups and accompanied viewings for new homes.
Requirements
  • Experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB, and safeguarding.
  • Proven ability to work closely with customers to tackle complex issues.
  • Proactive and organised approach, with the ability to prioritise tasks and meet deadlines.
  • Excellent communication skills and a customer-focused approach.
  • Ability to travel regularly, with a driving licence and use of a vehicle.
  • Basic DBS check required.
What We Offer
  • Up to 28 days annual leave, plus bank holidays.
  • Family-friendly policies, including generous parental leave and Medicash membership.
  • Pension contribution scheme with employer contributions of up to 12%.
  • Learning and Development opportunities.
  • Salary sacrifice electric vehicle scheme.
  • Employee reward and recognition scheme.


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