Hotel Receptionist

1 day ago


Bridgwater, Somerset, United Kingdom Cycas Hospitality Full time
Hotel Receptionist Job Description

Cycas Hospitality is seeking a highly skilled and customer-focused Hotel Receptionist to join our team at the Ibis Bridgwater hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Process guest arrivals and departures, handling room assignments, key cards, and other related tasks.
  • Manage the hotel's front office systems, including the property management system and other software applications.
  • Handle cash, credit card, and other transactions accurately and efficiently.
  • Maintain a high level of knowledge about the hotel's facilities, services, and local area, providing recommendations and information to guests as needed.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements:
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic computer skills and knowledge of front office systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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