Health and Safety Management Consultant

7 days ago

London, Greater London, United Kingdom Ark Workplace Risk Full time
About the Role

We are seeking a highly skilled and experienced Health and Safety Management Consultant to join our team at Ark Workplace Risk. As a senior member of our Customer Success Team, you will play a key role in delivering our Operational Risk, Compliance and Safety solutions to major and global organisations.

Key Responsibilities
  • Lead and manage external relationships with clients, serving as a Trusted Advisor and problem solver.
  • Implement client projects and programmes with high-level advocacy, while delivering on the Ark Way.
  • Create, deliver and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
  • Design a highly configurable digital software enterprise platform to create customer success.
  • Assist the Director of Risk & Compliance to implement clients' safety projects.
  • Undertake gap analysis of processes for improvement and better management.
  • Design, maintain and improve safety capabilities and systems for the clients.
  • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
  • Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
  • Prepare and provide information and Business Review Reports in support of the clients' goals.
  • Create compelling presentations to communicate ideas, plans, reporting tools and software user journeys.
  • Work with the software support team to achieve clients operational and strategic goals.
  • Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
  • Demonstrate software product or prepare pilots for demonstrating professional services capability.
  • Develop, maintain and retain your client accounts.
  • Gain trust and be a trusted advisor.
  • Create proposals for solutions, Health and Safety scoping documents and advisory papers that are suitable for the audience and convey the message efficiently and effectively.
Requirements
  • Qualifications in H&S and fire safety, including membership of a recognised industry body.
  • A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
  • At least 5 years' experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution.
What We Offer

We are offering a competitive package subject to qualifications, skills, experience, qualities and location. The role is full-time, 8.30 am to 5.00 pm, Monday to Friday, with hybrid working, meaning you will be required to attend our office from time to time.

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