Operations Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Biffa Full time

About the Role

We are seeking an experienced Operations Manager to join our team at Biffa, a leading waste management company in the UK. As an Operations Manager, you will be responsible for managing the day-to-day operations of our depot, ensuring the delivery of high-quality customer service and meeting business KPIs.

Key Responsibilities

  • Provide leadership and guidance to the traffic dispatcher team, ensuring they have the necessary resources and support to perform their duties effectively.
  • Review and analyze Depot KPIs, including service, safety, and profitability, to identify areas for improvement and implement changes as necessary.
  • Operate the day-to-day shift operations at the depot, including driver supervision and ensuring vehicle availability through close working relationships with fleet management.
  • Manage, motivate, train, and develop the team as required, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Deal effectively with underperformance, implementing disciplinary procedures as appropriate, and manage absence and conduct return-to-work interviews.
  • Manage the planning process for mobilization of new work and tactical re-routes, ensuring resources and routes are optimized according to customer needs.
  • On a daily basis, ensure routing and service issues are dealt with, and be ultimately responsible for the customer service experience.
  • Contribute to ongoing cost control, actively seeking to improve efficiency, reduce operating costs, increase margin, and meet budget targets set.
  • Ensure all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting, and emergency procedures.
  • Maintain a good working relationship with internal and external customers.
  • Deputize for the Depot Manager and carry out other reasonable tasks as the Company may require from time to time.

Requirements

  • Experience as a Traffic Manager or position of similar responsibility in Services or Logistics industry.
  • People and health & safety management in a unionized environment.
  • Proven track record of working to clearly defined service delivery KPIs.
  • Demonstrable experience of successful resource management/cost control.
  • Experience with route planning software such as Route Monkey, DPS (LogiX), etc.
  • Transport legislation.
  • Local geographical knowledge.
  • Good transport/logistics knowledge.
  • Knowledge of existing and impending environmental and health and safety legislation environment.
  • Knowledge and understanding of the requirements of working within a time-critical service environment.

What We Offer

  • Competitive salary.
  • Ongoing career development, training, and coaching.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.

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