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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom .. Sloane Full time

Position: Hotel Receptionist (French Speaking)

What can you expect?

  • Competitive salary up to £35,500 (£17.00 per hour), based on experience, including service charge.
  • Enhanced holiday entitlement with tenure.
  • Complimentary meals during shifts.
  • HSF Health Plan*
  • Reimbursement for dental expenses.
  • Optical expense reimbursement.
  • Free coverage for family members.
  • Discounts on shopping, dining, and entertainment.
  • Gym membership discounts.
  • Access to a 24/7 GP advice line and counseling services, including support for dependents.
  • Employee referral incentives.
  • Contributory pension scheme*
  • Opportunities for professional development.

Key Responsibilities:

As a Hotel Receptionist, your main duty will be to deliver courteous and efficient service to all guests while upholding the highest service standards. You will warmly welcome guests and act as a true representative of exceptional service, addressing all inquiries and requests with professionalism, whether in person or via phone. Your primary tasks will include:

  • Providing a swift and efficient check-in and check-out experience while ensuring all guest requests are met promptly and courteously.
  • Assisting with room assignments and delivering in-room amenities, guiding guests to their accommodations and explaining room features, including technology.
  • Keeping guest profiles updated to ensure accurate information regarding their preferences and needs.
  • Facilitating the arrival of VIP guests and coordinating daily guest services, such as pre-arrival communications, VIP reports, personalized experiences, room inspections, special arrangements, and follow-ups.
  • Maintaining a thorough knowledge of local attractions, including dining, entertainment, and cultural events, to provide elite recommendations and exclusive reservations for our VIP guests.
  • Efficiently managing all administrative tasks at the Front of House, ensuring accuracy in guest accounts and handling of payments.
  • Acting as a hotel ambassador and ensuring that neighborhood policies are respected by guests.

In summary, the role of the Receptionist is vital in ensuring that our guests enjoy an exceptional experience from their arrival. By providing warm, personalized service and striving to exceed expectations, you will contribute to creating memorable stays for each guest.

Qualifications:

  • At least 1 year of experience in a similar role within the hospitality or luxury service sector.
  • Familiarity with Guestline PMS is a plus.
  • A collaborative team player with a positive attitude, committed to delivering high service levels.
  • Proficiency in French is highly valued.
  • A proactive self-starter with a creative mindset, capable of adapting to both anticipated and unexpected changes.
  • High standards of personal integrity and confidentiality.
  • Flexibility in working hours to meet business needs.
  • Proficient in Microsoft Office applications.

About Us:

We are a prestigious 5-star luxury boutique hotel situated in a prime location. Housed in a beautifully restored 19th-century building, our establishment features a rooftop dining venue, an intimate bar, and thirty uniquely designed guest rooms, all crafted to offer distinctive experiences.

Our hotel blends quintessential British elegance with a unique French flair, creating an inspiring destination that showcases the historic charm of the surrounding area in a private and intimate setting.

As an independently operated hotel, we pride ourselves on employing passionate individuals who are dedicated to excellence. We seek ambassadors for our unique property who are eager to leave their mark while providing unparalleled service.

*Subject to successful completion of the probation period.

*Service charge may vary based on business levels.