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Parts Sales Representative

2 months ago

Thame, Oxfordshire, United Kingdom Farol Ltd Full time
Proactive Parts Sales Advisor

About the Company

Farol Ltd is a leading multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

Established as a family business in 1976, Farol today is made up of over 320 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned.

Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

About the Role

We have an exciting new opportunity for an individual to join our growing Proactive Parts department at our Head Office.

You will be an integral part of the team and will use our innovative tools and technology to provide a first-class service to our customers.

Your main duties will include:

  • Answering incoming telephone calls from customers and taking the appropriate action
  • Utilising our Proactive Parts App to contact customers with time-based offers
  • Keeping in regular contact with customers throughout the sales process – from initial contact to providing quotes, keeping the customer informed about delivery timescales, through to invoicing once the order is complete
  • Liaising with colleagues from other departments

About You

The role will suit someone with Parts experience, ideally in the Agricultural or Golf & Turf industry (though other industries will be considered) or someone with a farming/agricultural background who is familiar with the industry, machinery and terminology.

Skills Required

  • Knowledge and understanding of Golf & Turf/Agricultural machinery is essential
  • Previous experience of working within a John Deere or other machinery dealership is preferred
  • Previous Parts experience is preferred
  • Excellent customer service and communication skills with a confident telephone manner
  • Very strong IT skills with the ability to quickly familiarise yourself with new software and systems
  • Must have the ability to self-motivate and work individually, managing your own workload and also able to work as part of a team

The Benefits

Our excellent package includes a competitive basic annual salary, discretionary performance-related bonus, up to 25 days holiday (plus Bank Holidays), pension scheme, free financial planning service and on-going training.

Hours of Work

Our standard working hours are 8am - 5/5.30pm Monday to Friday, with occasional Saturday mornings on a rota basis.

Why Choose Farol?

Farol is a leading agricultural and groundcare business with a strong focus on customer service and employee development.

We offer a competitive salary, a diverse and interesting work environment, job security and on-going training.

We are a family-owned business with a strong sense of community and a commitment to supporting our employees in their careers.

What Our Team Members Say

  • Great company attitude with friendly and approachable managers/directors
  • Lovely place to work. Good group of people to support new employees during day-to-day operations
  • I was impressed with the level and quality of JD training
  • A good Company to work for and the whole team are friendly. The Management are very approachable and have an open door policy. As the Company are continually growing there are lots of opportunities for employees to progress. I feel valued as an employee and enjoy my job
  • I love working for a family business as I've come from a more corporate environment. Owners are hands on and very approachable. It is a fast-paced and busy environment but no such thing as a typical day for me. There are great learning opportunities here and ability to progress in the business.