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Proactive Parts Sales Advisor

1 month ago

Thame, Oxfordshire, United Kingdom Farol Ltd Full time
Proactive Parts Sales Advisor

About the Company

Farol Ltd is a leading agricultural and groundcare business, boasting the largest John Deere dealership in the UK.

Established in 1976, the company has grown to employ over 320 team members across various departments, while remaining 100% family-owned.

We hold the renowned John Deere franchise, along with other brands, and are the market leaders in agriculture, groundcare, and homeowner products.

Our vision is to deliver exceptional service by embracing cutting-edge technology and fostering a rich, rewarding environment for our employees.

About the Role

We are seeking a highly motivated individual to join our Proactive Parts department at our Milton Common Head Office.

As a key member of the team, you will utilize our innovative tools and technology to provide outstanding service to our customers.

Your primary responsibilities will include:

  • Responding to incoming customer calls and taking the necessary actions
  • Utilizing our Proactive Parts App to contact customers with tailored offers
  • Maintaining regular communication with customers throughout the sales process, from initial contact to delivery and invoicing
  • Liaising with colleagues from other departments

About You

The ideal candidate will possess experience in the Parts industry, preferably in agriculture or golf and turf, or have a background in farming/agriculture with knowledge of machinery and terminology.

Required Skills

  • Knowledge and understanding of golf and turf/agricultural machinery
  • Previous experience working in a John Deere dealership or similar environment
  • Previous Parts experience
  • Excellent customer service and communication skills, with a confident telephone manner
  • Strong IT skills, with the ability to quickly adapt to new software and systems
  • Self-motivation and ability to work independently, managing your own workload, while also being a team player

The Benefits

Our comprehensive package includes a competitive basic annual salary, discretionary performance-related bonus, up to 25 days' holiday (plus Bank Holidays), pension scheme, free financial planning service, and ongoing training.

Working Hours

Monday to Friday: 8am - 5/5:30pm, with Saturday mornings on a rota basis (8am - 12:30pm)

Why Choose Farol?

At Farol, we value our people and strive to create a supportive, inclusive environment where everyone can thrive.

We recognize expertise, skills, and professionalism, while also appreciating the unique qualities that make our team members special.

Growth and development are essential to our forward-thinking company, offering a competitive salary, diverse work environment, job security, and ongoing training.

Join our team and discover a workplace where teamwork is key, and you can develop new skills and flourish.

Working closely with the John Deere team, we provide all the product and systems training you need to transfer your mechanical/technical skills from other industries.

What Our Team Members Say About Us

  • Great company attitude with friendly and approachable managers/directors
  • Lovely place to work, with a good group of people to support new employees during day-to-day operations
  • I was impressed with the level and quality of JD training
  • A good company to work for, with a friendly team and approachable management
  • I love working for a family business, with hands-on owners and a fast-paced, busy environment