Commercial Sales Support Coordinator

6 days ago


Watford, Hertfordshire, United Kingdom Great People Full time

Job Summary

We are seeking a highly skilled and motivated Sales Support Coordinator to join our team at Great People. As a Sales Support Coordinator, you will play a critical role in supporting our Sales Team in achieving their goals and objectives.

Key Responsibilities

  • Manage inbound calls to the Sales Team, providing timely and effective support to ensure seamless communication and resolution of customer inquiries.
  • Support and manage renewal follow-up activity, including outstanding decisions and information requests, to ensure timely and efficient processing.
  • Manage general queries, supplier questionnaires, and requests for information, providing accurate and timely responses to ensure customer satisfaction.
  • Support the Sales Team in the recording and reporting of sales activity and outcomes, ensuring accurate and up-to-date records.
  • Liaise with other functions within the business to ensure effective communication, timely resolution, and the best customer experience and outcomes.
  • Support sales projects and actively contribute to the continuous improvement of the sales process and function, identifying areas for improvement and implementing changes as needed.

Requirements

  • Strong verbal and communication skills, with the ability to communicate effectively via telephone.
  • Use of concise, clear, and appropriate language to ensure effective communication with customers and colleagues.
  • Listening and responding effectively to customer inquiries and concerns.
  • Reasoning and the ability to identify possible problems or stumbling blocks, providing solutions and recommendations as needed.
  • Ability to manage conflict in a professional manner, ensuring resolution and customer satisfaction.
  • Able to build rapport and successful relationships with customers, colleagues, and other stakeholders.
  • Empathetic and customer-focused, with a strong commitment to delivering exceptional customer service.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and forward-thinking company.
  • Chance to develop your skills and career in a supportive and collaborative environment.
  • Flexible working arrangements, including the potential for hybrid working.
  • Access to training and development opportunities to enhance your skills and knowledge.


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