Parking Appeals and Representations Officer
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Parking Appeals and Representations Officer to join our team. As a key member of our Parking and Network Management team, you will be responsible for delivering a timely and effective service for the council and the wider community.
Key Responsibilities:
- Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals.
- Ensure other parking enquiries are dealt with in line with statutory process and timescales, internal key performance indicators, and the council's communication procedures.
- Attend external Adjudication Hearings and give evidence, preparing proofs of evidence as required.
- Manage and prioritize your own workload in response to changing demands from management.
- Ensure that daily quality and quantity performance standards are met or exceeded, and that correspondence conforms to relevant quality, policy, and legislative standards.
Requirements:
- Proven experience in parking and traffic enforcement, or a related field.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Knowledge of parking and traffic legislation and procedures.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development and training opportunities.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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