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Office Administrator

2 months ago

Leicester, Leicester, United Kingdom WBR Group Full time
Job Title: Office Administrator

WBR Group is seeking an experienced Office Administrator to join our team. As an Office Administrator, you will play a vital role in supporting the support services team and contributing to group-wide projects.

Key Responsibilities:
  • Customer Service: Provide excellent customer service to all clients, advisers, and third parties, ensuring a positive experience and resolving queries efficiently.
  • Relationship Management: Maintain and improve client relationships, handling complex and simple enquiries on the telephone, and responding to queries in a timely manner.
  • Administrative Tasks: Process work according to SLAs and internal deadlines, following checklists, flowcharts, and procedure notes to minimize financial and reputational risk.
  • Culture and Conduct: Promote the company culture, conduct, and behaviours required to support good customer outcomes, setting an example to the team at all times.
  • Documentation and Systems: File all incoming documentation according to internal processes and standards, and update systems to ensure accurate and up-to-date information.
  • Process Improvement: Highlight required process changes to the Manager, making amendments as agreed and directed.
  • Legislative Awareness: Stay up-to-date with HMRC, TPR, and ICO legislative practices and changes relating to pensions administration and business products.
  • Project Contribution: Contribute to projects when requested and deliver within set timescales.
  • Personal Development: Take personal responsibility for own development, highlighting training needs to the Manager.
Requirements:
  • Experience: At least 2 years of administration experience.
  • Technical Expertise: Technical expertise in all areas of administration.
  • Team Working: Team working skills, as well as the ability to work independently under own initiative.
  • Flexibility: Flexible approach to work, with the ability to multi-task and move between tasks within the department at short notice.
  • Workload Management: Ability to manage own workload, considering quantity/quality and the solutions and outcomes required at the time.
  • Accuracy: Ability to work within tight deadlines while maintaining accuracy on complex or repetitive tasks.
  • Communication: Excellent written and oral communication skills, with the ability to structure communication to meet the needs of the client and teams.