Service Delivery Manager

1 week ago

Bury St, United Kingdom Liberty Gas Group Full time

Job Summary

Liberty Gas Group is seeking a highly skilled and experienced Service Delivery Manager - Contracts to oversee the running of our contracts and ensure the delivery of high-quality services to our customers.

About the Role

The successful candidate will be responsible for managing multi-disciplinary teams across service, repair, and installations, providing an effective and high-quality service, repair, and assist installation activities to domestic and non-domestic stock assets.

Key Responsibilities

  • Manage multi-disciplinary teams across service, repair, and installations
  • Provide an effective and high-quality service, repair, and assist installation activities to domestic and non-domestic stock assets
  • Oversee group service delivery of contracts
  • Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
  • Assist with the installation contracts in the North West area
  • Assist where needed all Liberty's subsidiaries and external clients
  • Integrate the delivery team and assist in its delivery via the senior management team
  • Manage Contract Supervisors, Field Teams, and Administration Teams
  • Through Supervisors, manage technical standards
  • Ensure effective supervision and control of all work carried out
  • Prepare valuations, agreement of variations, and billing for all completed work
  • Effectively monitor contracts throughout the contract period
  • Assist in the development of performance management

Requirements

  • City & Guilds, NVQ Level 2 or equivalent in a technical/supervisory/management or similar discipline
  • Understanding of gas legislation
  • Full driving license
  • Technical skills and a high level of technical understanding
  • Contract supervision experience
  • Relevant commercial acumen

What We Offer

  • Company Car Plus Fuel Card
  • Pension scheme
  • 25 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
    • Life Insurance/Death in service benefit – 2x annual salary value
    • Smart Health (including round the clock access to 24/7 UK-based GPs)
    • Best Doctors to provide a second opinion on complex cases or diagnosis
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
    • Online Health Check
    • Nutrition consultations
    • Online fitness program
    • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
    • Free will writing
    • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
    • Exclusive membership and wellbeing product discounts
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
      • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
      • Discounted gym membership
      • Savings on cinema tickets, travel, holidays & retail

About Liberty Gas Group

Liberty Gas Group is an experienced and innovative heating and compliance firm that is committed to putting customers and clients at the heart of everything we do. We offer professional gas installation, maintenance, and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

Our Values

We strive to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect, and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion, and Engagement.

Pre-Employment Checks

As part of our recruitment process, all employees need to be vetted and undertake pre-employment checks. For this role, you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

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