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Service Delivery Manager

2 months ago

Bury St Edmunds, United Kingdom Liberty Gas Group Full time
Liberty has an exciting opportunity for a Service Delivery Manager to join our team and oversee the running of the Havebury contract.  You will be working on a full time, permanent basis, working 40 hours per week.  In return, you will receive a salary of circa £45k to £50k depending on experience per annum Plus Company Car & Fuel Card Plus Excellent Benefits
We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with.  We’re proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for this Service Delivery Manager role will include: 
Manage multi-disciplinary teams across service, repair and installations
Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
Oversee group service delivery of contracts
Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
Assist with the installation contracts in the North West area
Assist where needed all Liberty’s subsidiaries and external clients
Integrate the delivery team and assist in its delivery via the senior management team
Manage Contract Supervisors, Field Teams and Administration Teams
Through Supervisors, manage technical standards
Ensure effective supervision and control of all work carried out
Prepare valuations, agreement of variations and billing for all completed work
Effectively monitoring contracts throughout the contract period
Assist in the development of performance management
What we are looking for in our ideal Service Delivery Manager:
City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
Understanding of gas legislation
Full driving license
Technical skills and a high level of technical understanding
Contract supervision experience
Relevant commercial acumen
We offer a range of benefits for a rewarding career including though not limited to:
Company Car Plus Fuel Card

Pension scheme

25 days Annual Leave, plus Bank Holidays

Cycle to Work scheme

Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife, includes:

Life Insurance/Death in service benefit – 2x annual salary value

Smart Health (including round the clock access to 24/7 UK-based GPs)

Best Doctors to provide a second opinion on complex cases or diagnosis

Mental Health Support, 4-6 sessions with a psychologist or psychotherapist

Online Health Check

Nutrition consultations

Online fitness program

YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor

Free will writing

Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards

Exclusive membership and wellbeing product discounts

Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:

Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans

Discounted gym membership

Savings on cinema tickets, travel, holidays & retail
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy.
As part of our recruitment process all employees need to be vetted and undertake pre-employment checks.  For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
If you have the desire to work in a busy and high performing team, why not join us as our Service Delivery Manager, click “apply” below – we want to hear from you
The closing date for applications is the 1st October 2024, however we do reserve the right to close this earlier due to the volume of applications received