Service Delivery Manager
13 hours ago
Liberty Gas Group is seeking a highly skilled Service Delivery Manager to oversee the running of our gas service delivery operations. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our customers, while also driving business growth and improving operational efficiency.
Key Responsibilities:- Manage multi-disciplinary teams across service, repair, and installations
- Provide an effective, high-quality service, repair, and assist installation activities to domestic and non-domestic stock assets
- Oversee group service delivery of contracts
- Deliver and report operationally to the Liberty Gas Group Management Team on the operational performance and profit and loss of the gas service and repair
- Assist with the installation contracts in the North West area
- Assist where needed all Liberty's subsidiaries and external clients
- Integrate the delivery team and assist in its delivery via the senior management team
- Manage Contract Supervisors, Field Teams, and Administration Teams
- Through Supervisors, manage technical standards
- Ensure effective supervision and control of all work carried out
- Prepare valuations, agreement of variations, and billing for all completed work
- Effectively monitoring contracts throughout the contract period
- Assist in the development of performance management
- City & Guilds, NVQ Level 2 or equivalent in a technical/supervisory/management or similar discipline
- Understanding of gas legislation
- Full driving license
- Technical skills and a high level of technical understanding
- Contract supervision experience
- Relevant commercial acumen
- Company Car Plus Fuel Card
- Pension scheme
- 25 days Annual Leave, plus Bank Holidays
- Cycle to Work scheme
- Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, includes:
- Life Insurance/Death in service benefit – 2x annual salary value
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness program
- YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
- Free will writing
- Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
- Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
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