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Housing Repairs Manager

2 months ago

Colchester, Essex, United Kingdom Babergh and Mid Suffolk District Council Full time
About the Role

We are seeking a highly skilled and experienced Senior Repairs Officer to join our Housing Operations team at Babergh and Mid Suffolk District Council. As a key member of our Direct Labour Organisation (DLO), you will be responsible for providing a seamless and proactive repairs service to our residents.

Key Responsibilities
  • Manage the day-to-day delivery of the repairs and maintenance service, ensuring high standards of quality and customer satisfaction.
  • Lead and manage an internal trade team and repairs contractors, driving performance and productivity to achieve and exceed key performance indicators (KPIs).
  • Provide specifications of complex works, manage and coordinate works, and ensure deadlines are met.
  • Deal directly with key internal and external stakeholders, ensuring compliance with legislative requirements and industry best practices.
  • Offer expert technical advice and support to residents, often on complex or multifaceted repairs and maintenance enquiries.
Requirements
  • Hold an RICS accredited surveying degree or a minimum HNC standard, with a NEBOSH Certificate or similar in Health and Safety.
  • Have significant experience in building repairs and solutions, with a thorough understanding of current legislation concerning building works, including CDM and Health and Safety.
  • Demonstrate a good technical knowledge of housing properties and their building and service components.
  • Have experience in housing responsive repairs, including working in a customer service organisation.
  • Have working knowledge of Building Regulations, CDM Regulations, Landlord and Tenant law, and relevant forms of building contracts and modern methods of procurement.
  • Be able to prepare and present data and KPI reports, and have experience in budget and financial planning of a large service area.
  • Have excellent organisation, time management, and prioritisation skills, with experience of supervising a team.
  • Have strong communication skills, both verbal and written, with a good level of IT proficiency.
About Us

Babergh and Mid Suffolk District Councils are committed to providing excellent services to our residents, and we are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work.

Benefits
  • Great opportunities for learning and development.
  • Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
  • Competitive Local Government Pension Scheme.
  • Wellbeing Support Programme.
  • Employee Assist Programme.
  • Health Care Options.