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Flow Coordinator

2 months ago

Solihull, Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and communicative Flow Coordinator to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth flow of patients through our Elderly Care Wards.

Main Responsibilities

  • Monitor the transport process and identify any delays or issues that the clinical team are experiencing.
  • Act as the first point of contact for users of the service and to deal proactively with all enquiries, welcome and orientate patients and their relatives/friends to the clinical area.
  • Work as part of a dedicated team working closely with staff at all levels and communicating effectively within the department/units.
  • Deal with telephone enquiries professionally ensuring, where possible that the caller's needs are met or they are transferred to the most appropriate person.
  • Liaise with Site Team as and when appropriate.
  • Ensure that all staff are aware of any information that will assist in any safe transfer/discharge.
  • Liaise with all members of the multi-disciplinary team.
  • Promote all transfers/discharges within agreed timeframes.
  • Identify bottlenecks in the system which prevents the smooth and timely transfer of patients
  • To co-ordinate the transfer of patients to allow sufficient capacity and safe placements of patients.
  • Liaise with staff in Elderly Care Wards, and other UHB hospital to facilitate appropriate patients transfer

About Us

University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK, committed to delivering high-quality patient care and improving health outcomes. We are proud to be a smoke-free hospital and a place where our staff can thrive and grow.

What We Offer

  • A supportive and inclusive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package
  • A chance to make a real difference in the lives of our patients and their families