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Collections Specialist

2 months ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time
About the Opportunity

We are seeking a skilled and compassionate Collections Advisor to join our team at Frasers Group. As a Collections Advisor, you will play a critical role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.

Key Responsibilities
  • Review accounts and identify customers who require contact
  • Communicate with customers to understand their financial situation and offer support to minimize arrears
  • Work within company guidelines to maintain high standards and provide excellent customer service
Requirements
  • Experience in a financial services or customer service environment (desirable)
  • Ability to work in a fast-paced, target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to remain calm and professional under pressure
  • High attention to detail and ability to work accurately
What We Offer

As a Collections Advisor at Frasers Group, you will have the opportunity to develop your skills and career in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.

Working with Us

We are a values-driven organization that prioritizes empathy, compassion, and customer satisfaction. Our team is dedicated to providing exceptional service and support to our customers, and we are looking for like-minded individuals to join us.