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Operations Director
2 months ago
Nigel Wright Group is delighted to be retained by a fast-growing organisation supplying services into the healthcare sector to lead this Operations Manager search. The company is part of a larger international group and is looking to drive significant growth in the UK market in the coming years.
Key Responsibilities:
- Reporting into the Chief Operating Officer, ensuring the delivery of organisational operations objectives.
- Engagement and oversight of key account information to the customer base, predominantly stakeholders in integrated care systems, around service delivery and performance.
- Leading the Operations Team and supporting them to deliver effectively for customers.
- Supporting the Growth Function in developing new prospective customer relationships with Integrated Care Boards.
- Acting as a key member of the UK Management Team and engaging with staff at all levels.
- Coaching, monitoring and managing KPI performance.
- Fostering a positive culture within the operations function.
- Engagement with the Parent Group, supporting the Chief Operating Officer as required.
- Working on a hybrid basis, with one day per week required in the North East based HQ.
- Occasional UK wide travel.
- Some out of hours Teams meetings with the international parent company.
Requirements:
- Preferably operations management experience within a Healthcare / NHS environment, or backgrounds such as operations management within an acute hospital trust or operations / project / programme management within a commissioning environment.
- A track record of managing high performing teams.
- Exposure to change management environments and organisations going through transformational change.
- Experience of implementing national policy directives.
- Comfortable working in a hybrid remote capacity.
- Ability to commute to the North East HQ one day per week.
- Comfortable with some UK wide travel as required.
