Customer Service Representative

3 days ago

Edinburgh, Edinburgh, United Kingdom M&G Full time

We are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.

About the Role:

As a Customer Service Consultant, you will be responsible for providing accurate and straightforward information to our advisors and customers, understanding customer requests, and identifying what is required. You will maintain customer accounts, process transactions and enquiries accurately and in a timely manner, and own all requests and enquiries from end to end, delivering a personal service.

Key Responsibilities:

  • Provide accurate and straightforward information to our advisors and customers
  • Maintain customer accounts and process transactions and enquiries accurately and in a timely manner
  • Own all requests and enquiries from end to end, delivering a personal service
  • Constantly search for additional knowledge to help you provide support to advisors, clients, and colleagues
  • Identify ways in which we can continue to improve the way we do things

What We Offer:

  • Generous pension (up to 13% company contribution)
  • Eligibility for annual performance bonus
  • 30 days' holiday per year plus bank holidays (32 in Scotland)
  • Private medical insurance
  • Critical Illness cover (subject to T&C)

About Us:

M&G plc is a diverse workforce with an inclusive culture, underpinned by our policies and employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. We welcome those who take part in military service and those returning from career breaks.

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Select Service Partner UK Ltd Full time £12

    Job Title: Customer Service Representative - Night ShiftJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Select Service Partner UK Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Select Service Partner UK Ltd Full time £12

    Job Title: Customer Service Representative - Night ShiftJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Select Service Partner UK Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Assistant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.Key...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional service to our customers, helping them with their tax-related queries and concerns.Key ResponsibilitiesHandle customer...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional service to our customers, helping them with their tax-related queries and concerns.Key ResponsibilitiesHandle customer...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional service to our customers, helping them with their tax-related queries and concerns.Key ResponsibilitiesHandle customer...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Enterprise Holdings Full time

    About Enterprise HoldingsEnterprise Holdings is a leading provider of mobility solutions, offering a wide range of car rental and leasing services to individuals and businesses.Job SummaryWe are seeking a highly motivated and customer-focused Customer Assistance Representative to join our team in Edinburgh. As a key member of our customer service team, you...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full time

    About the Role:As a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey. Your responsibilities will include:Delivering a world-class service experience for every customerMaximizing sales...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full time

    About the Role:As a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey. Your responsibilities will include:Delivering a world-class service experience for every customerMaximizing sales...

  • Customer Service Representative

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Pertemps Full time

    Customer Service Role at Valley Park Community CentreWe are seeking a skilled customer service professional to join our team at Valley Park Community Centre. As a customer-facing representative, you will be responsible for delivering exceptional service to visitors and centre users.Key Responsibilities:Provide excellent customer service and support to centre...

  • Customer Service Representative

    4 days ago

    Edinburgh, Edinburgh, United Kingdom Pertemps Full time

    Customer Service Role at Valley Park Community CentreWe are seeking a skilled customer service professional to join our team at Valley Park Community Centre. As a customer-facing representative, you will be responsible for delivering exceptional service to visitors and centre users.Key Responsibilities:Provide excellent customer service and support to centre...

  • Customer Service Representative

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Greenbean Full time £25,000 - £27,000

    Customer Service Role at GreenbeanWe are seeking a highly skilled and customer-focused individual to join our Client Solutions team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients and advisers via various channels.Key Responsibilities:Manage multiple customer...

  • Customer Service Representative

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Greenbean Full time £25,000 - £27,000

    Customer Service Role at GreenbeanWe are seeking a highly skilled and customer-focused individual to join our Client Solutions team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients and advisers via various channels.Key Responsibilities:Manage multiple customer...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom whitbread Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Edinburgh. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom whitbread Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Edinburgh. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom 2022 - Chief Operating Office Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Sales and Service team, you will be responsible for delivering exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide excellent customer service and support to...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom 2022 - Chief Operating Office Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Sales and Service team, you will be responsible for delivering exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide excellent customer service and support to...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom 2022 - Chief Operating Office Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Sales and Service team, you will be responsible for delivering exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide excellent customer service and support to...