Enterprise Support Specialist

2 weeks ago

greater manchester, United Kingdom ConnexAI Full time

About the Role

We are seeking a highly skilled Enterprise Support Specialist to join our team at ConnexAI. As a key member of our Enterprise Support team, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  • Triage, resolve, and escalate tickets in a timely manner
  • Operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting queries, analyzing data, and using it as a tool to investigate
  • Work with various 3rd party software integrations such as HubSpot, Salesforce, and Zapier, and set up complex APIs, inbound data, and call flows
  • Support an array of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications
  • Collaborate closely with the 3rd-line Support and Development teams, reading and assessing Python and JavaScript for streamlined operations and solutions

Requirements

  • Experience or interest in database technologies
  • Understanding of data, diallers, API, and Linux
  • Excellent interpersonal communication skills
  • Ability to work on a four on – four off shift pattern
  • Strong analytical troubleshooting skills
  • Passion for investigating software problems and finding the correct solution
  • Thrives in a fun/collaborative environment

About Us

ConnexAI is an Omni SaaS organization on a mission to boost productivity, improve customer service, and increase efficiency across various industries. We are a rapidly growing company with a collaborative team that adopts a joint action approach to solving problems.

Why Join Us?

  • Work in a collaborative environment that promotes growth
  • Work on complex database problems (PostgreSQL)
  • Exposed to integration systems such as Salesforce, Zapier, and HubSpot
  • Work with an award-winning support team
  • Opportunity to own projects in the future
  • Provided with tailored training across various tools and software
  • Light exposure to AWS
  • Work closely with various teams at ConnexAI
  • Work with a team that showcases fulfillment in their career
  • Each day, a new challenge will arise, providing ample opportunities to hone in on your problem-solving skills

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