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Enterprise Support Engineer

2 months ago

greater manchester, United Kingdom ConnexAI Full time

Job Overview

ConnexAI is seeking a highly skilled Technical Support Specialist to join our Enterprise Support team. As a key member of our team, you will be responsible for providing top-notch support to our clients, resolving complex technical issues, and collaborating with our 3rd-line Support and Development teams.

Key Responsibilities

  • Provide exceptional technical support to clients, including triaging, resolving, and escalating tickets effectively.
  • Operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting queries, analyzing data, and using it as a tool to investigate.
  • Work with various 3rd party software integrations such as HubSpot, Salesforce, and Zapier, and set up complex APIs, inbound data, and call flows.
  • Support an array of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications.
  • Collaborate closely with the 3rd-line Support and Development teams, reading and assessing Python and JavaScript for streamlined operations and solutions.

Requirements

  • Experience working with complex database problems (PostgreSQL)
  • Exposure to integration systems such as Salesforce, Zapier, and HubSpot
  • Strong analytical troubleshooting skills
  • Excellent interpersonal communication skills
  • Ability to work in a collaborative environment that promotes growth
  • Experience or interest in database technologies
  • Understanding of data, diallers, API, and Linux
  • Willingness to work on a four on – four off shift pattern
  • Ability to thrive in a fun/collaborative environment

About Us

ConnexAI is an Omni SaaS organization on a mission to boost productivity, improve customer service, and increase efficiency across various industries. We are an award-winning team that showcases fulfillment in our careers, and we are passionate about investigating software problems and finding the correct solution.