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Deputy Retirement Communities Manager

2 months ago

London, Greater London, United Kingdom Sanctuary Group Full time
Job Title: Deputy Retirement Communities Manager

We are seeking a highly motivated and experienced Deputy Retirement Communities Manager to join our team at Sanctuary Supported Living. As a Deputy Retirement Communities Manager, you will play a key role in supporting the delivery of an effective housing management service, ensuring that our residents receive the highest level of care and support.

Key Responsibilities:
  • Support the management of relationships within the service to improve better outcomes with residents, staff, volunteers, and the local community
  • Assist in tenancy management, ensuring prospective and existing residents understand their rights and responsibilities relating to their tenancy agreement
  • Support the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices
  • Deliver social activities, promoting wider use of any communal facilities both by customers and external parties to encourage participation and involvement
  • Record and update relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information
Requirements:
  • A passion for working with older people
  • Ability to work on your own initiative
  • The ability to be empathetic
  • Great customer service skills
  • High levels of motivation, flexibility and communication
  • Ability to lead staff and implement a positive resident experience
  • Experience of achieving Key Performance Indicators (KPIs)
  • Experience in a customer service or front of house role
  • Excellent organisational and time management skills
  • Good written and verbal skills to compile reports
  • Experience of ensuring contractual compliance
  • Ability to communicate effectively with staff, customers and other key stakeholders
  • Experience of managing staff and volunteers
  • Previous housing experience
  • Experience of collecting and analysing customer feedback
  • Experience of working in a retirement village setting or and understanding of our resident group
What We Offer:
  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that an enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.