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Client Relationship Manager

3 months ago

Cheadle Hulme, Stockport, United Kingdom NEOM Wellbeing Full time

About NEOM Wellbeing

At NEOM Wellbeing, we are not just a business; we are a transformative movement dedicated to enhancing the wellbeing of our communities and the planet. Our goal is to create a positive impact and ensure a brighter future for all. As an award-winning, B Corp certified organization, we are at the forefront of the wellbeing industry.

Our Commitment to Employees

We prioritize the wellbeing of our team members, offering additional wellbeing days, volunteer time, birthday leave, comprehensive healthcare benefits, and competitive maternity leave. Plus, enjoy NEOM products with a monthly allowance and a generous staff discount.

The Role Overview

We are seeking an entrepreneurial Counter Manager who is passionate about providing an outstanding customer experience while fostering a supportive environment for their team. In this full-time, permanent position, you will be instrumental in building a vibrant NEOM Wellbeing community, organizing memorable events for customers, and engaging in outreach efforts, all while promoting the growth and development of your team.

Key Responsibilities

  • Oversee daily operations of the counter and manage the team effectively.
  • Drive sales performance, achieve KPIs, and align with company objectives.
  • Prepare targets, manage schedules, and compile weekly reports.
  • Coordinate in-store and field events to elevate the NEOM brand, collaborating with partner businesses.
  • Recruit, train, and mentor team members with a focus on education and development.
  • Deliver exceptional NEOM Customer Experience to inspire wellbeing.
  • Identify opportunities to enhance the wellbeing of our community and environment through fundraising and events.
  • Lead community initiatives, promoting volunteering and fostering an inclusive atmosphere.

Desired Qualifications

  • A genuine passion for wellbeing.
  • Strong customer service skills with the ability to inspire colleagues.
  • Exceptional attention to detail.
  • A collaborative team player with a positive attitude.
  • Deep understanding of NEOM's values and a keen interest in wellbeing.
  • Positive energy that motivates others.
  • Experience in the Health & Beauty sector.
  • Minimum of 2 years' experience in team management, preferably in a retail environment.

Employee Benefits

  • Generous holiday allowance of 25 days plus bank holidays.
  • Special time off on your birthday.
  • Flexible working arrangements to suit your lifestyle.
  • Dedicated wellbeing time to recharge and reset.
  • Monthly NEOM product allowance and staff discount.
  • Comprehensive healthcare plans, including outpatient cover and mental health support.
  • Opportunities for volunteering and support for personal fundraising initiatives.

If you resonate with our values and are ready to make a meaningful impact in the wellbeing sector, we encourage you to explore this opportunity with NEOM Wellbeing.