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Associate Director of Enterprise Service Management
2 months ago
Join Digital Health and Care Wales (DHCW) as we continue to revolutionize healthcare in Wales. As our Associate Director of Enterprise Service Management, you will play a key role in shaping the organization's Service Management strategy and leading a team of approximately 50-60 people.
The OpportunityDHCW is a multi-award-winning organization that provides world-leading digital services, empowering people to live healthier lives and transforming health and care for everyone in Wales. As a key member of our team, you will have the opportunity to work on some of the biggest health tech projects in the UK and contribute to new digital solutions that will impact health and care for three million Welsh people.
The RoleYou will be responsible for guiding the development of our Service Management following a Software Delivery/Product Focused approach. This will involve:
- Designing and implementing robust and effective processes
- Supporting the delivery of software products, providing metrics around value delivery
- Leading the team through a period of change, occasionally deputising for executives in board meetings
- Managing stakeholders effectively
To be successful in this role, you will need:
- Extensive experience leading Service Management in a complex organization
- Leadership skills, including the ability to lead not only your team but also input into other business areas where necessary
- In-depth knowledge of ITSM best practices and efficiencies
- Experience maturing ITSM functions in large organizations
As our Associate Director of Enterprise Service Management, you will be rewarded with:
- A salary of £88,000 - £97,000 (dependent on experience)
- 28 days annual leave + public holidays
- Great work-life balance with flexible working and hybrid working (min 1 day a week onsite)
- Professional development & career opportunities
- NHS pension (c 20% employer)
- Employee Assistance Programme and confidential counselling service
- Cycle to work scheme
