Customer Service and Logistics Coordinator

3 weeks ago


Tilbury, Thurrock, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

Alchemy Global Talent Solutions Ltd. is seeking a highly skilled Customer Service and Logistics Executive to join their team in a dynamic and fast-paced environment.

Key Responsibilities:
  • Establish and maintain effective relationships with agents and customers through clear and concise communication.
  • Provide accurate and timely quotations to customers and agents, ensuring seamless logistics operations.
  • Coordinate the booking of new shipments, ensuring compliance with company policies and procedures.
  • Liaise with agents and customers to resolve any issues or concerns, promoting a positive and proactive approach.
  • Manage cross-trade shipments, ensuring efficient and cost-effective solutions.
  • Process and manage invoicing, maintaining accurate records and ensuring timely payments.
Required Skills and Experience:
  • Proven experience working within global freight forwarding, with a strong understanding of seafreight, airfreight, and road freight operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proficient in Microsoft Office, with the ability to learn and adapt to new systems and technologies.
  • A dynamic and proactive approach, with a strong focus on customer satisfaction and service excellence.


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