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Office Administrator

2 months ago

Crowthorne, United Kingdom The Recruiters Room Full time
Job Description

**About The Recruiters Room**

We are a dynamic and independent company seeking a proactive Office Administrator to join our team. This role involves a wide range of responsibilities that keep our business running smoothly and our customers happy.

Key Responsibilities:
  • Invoicing and Quoting:
    • Raise invoices for completed jobs by carefully understanding, interpreting, and converting engineers' reports.
    • Write up quotations based on engineers' estimates.
  • Job Scheduling:
    • Organise jobs to optimise business efficiency while maintaining high levels of customer satisfaction.
    • Schedule jobs for our tradespersons and ensure all necessary arrangements are in place.
  • Customer Service:
    • Answer incoming phone calls and handle customer enquiries with professionalism and politeness.
    • Respond promptly to email enquiries and book appointments.
  • Ordering Materials:
    • Source and order materials from suppliers, always prioritising cost-effective options for the business.
  • Administrative Support:
    • Handle general office administration tasks, including chasing late payments and renewing cover plans.
    • Send out service reminders and manage other office duties as needed.
  • Customer Communication:
    • Manage client communication for ongoing cover plans, send service reminders, and follow up on outstanding payments.
Benefits:
  • Flexible Working Week: Choose between a 4-day week (8am-6pm) or a 5-day week (9am-5pm).
  • Quarterly Company Meals and Social Gatherings:
  • Pension Scheme: after qualifying period
  • Annual Leave: 20 days + bank holidays