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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor/Collection and Delivery Driver at FMG Repair Services.
Key Responsibilities- Provide exceptional customer service and support to our clients, ensuring a positive experience from initial contact to completion of work.
- Collect and deliver vehicles to and from our Bodyshop, ensuring timely and safe transportation.
- Manage and maintain accurate records and paperwork, including job cards, files, and vehicle progress reports.
- Assist with administrative tasks, such as preparing job cards and files, and maintaining an efficient filing system.
- Work collaboratively with the General Manager and other team members to achieve business objectives and provide a high level of customer satisfaction.
- Previous experience in a customer-facing role and a driving role is desirable.
- Excellent knowledge of the roads in your area and a full UK/EU driving licence is essential.
- Highly motivated and able to work independently with minimal supervision.
- Professional appearance and excellent communication skills.
- A competitive basic salary and uncapped monthly bonus schemes.
- Additional days' leave to celebrate your birthday each year.
- Free life assurance and exclusive employee vehicle-leasing schemes.
- Pension and save-as-you-earn share scheme.
- A Benefits App offering retailer discounts and cashback deals.
- Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
- Wagestream, a Financial Wellbeing app giving you more control over your pay.
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We offer a fantastic working environment, opportunities for career growth, and a commitment to investing in our employees' development.
