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Indoor Account Manager
2 months ago
We are seeking a highly skilled and experienced Indoor Account Manager to join our team at DPD Group UK. As a key member of our sales team, you will be responsible for proactively managing our existing customer base, building strong relationships with customers, and driving sales growth through effective account management.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with our existing customer base, ensuring high levels of customer satisfaction and loyalty.
- Account Planning: Create and implement account plans to support sales growth and revenue targets, working closely with customers to understand their needs and develop tailored solutions.
- Revenue Growth: Identify and develop new revenue opportunities within our customer base, working closely with customers to understand their needs and develop tailored solutions.
- Customer Retention: Proactively manage customer relationships to prevent churn and ensure long-term account retention.
- Communication: Develop and maintain effective communication channels with customers, ensuring timely and accurate information exchange.
- Problem Resolution: Identify and resolve customer problems in a timely and effective manner, ensuring high levels of customer satisfaction.
- Reporting and Analysis: Provide regular reporting and analysis on customer relationships, sales performance, and revenue growth, identifying areas for improvement and developing strategies to address them.
- Experience: Proven experience in account management, customer relationship management, or a related field.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Knowledge: Strong knowledge of sales and marketing principles, with the ability to develop and implement effective sales strategies.
- Education: Bachelor's degree in a related field, such as business, marketing, or sales.
- Competitive Salary: A competitive salary and benefits package, including holiday trading, enhanced maternity and paternity package, and free life assurance.
- Career Development: Opportunities for career development and progression, with a focus on promoting from within.
- Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and open communication.