Customer Service Representative

6 days ago

Kingsley Park, United Kingdom Interaction - Kettering Full time

Job Summary:

We are seeking a highly motivated and organized Customer Services Administrator to join our team at Interaction - Kettering. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Liaise with customers to resolve queries and concerns in a professional and timely manner.
  • Assist with the preparation of quotes and advise customers on product options.
  • Monitor and respond to customer inquiries in a prompt and courteous manner.
  • Work collaboratively with the sales team to ensure seamless customer service.
  • Contribute to the development and implementation of customer service strategies to improve customer satisfaction.

Requirements:

  • Proven experience in a customer-facing role, preferably in a sales or administrative environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Proficient in Microsoft Office, with experience in using software applications to manage customer data and track customer interactions.
  • Able to work in a fast-paced environment, with a high level of flexibility and adaptability.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities to enhance your skills and knowledge.
  • A fun and inclusive company culture, with regular team-building activities and social events.

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