Software Implementation Specialist

2 days ago

Birmingham, Birmingham, United Kingdom Alden Systems Full time

At Alden Systems, we're on a mission to unite utility professionals working towards common goals on shared assets. We're seeking a Senior Software Implementation Specialist to join our team and help us achieve our vision of a collaborative software platform for structure owners, attachers, occupants, and service firms.

As a Senior Software Implementation Specialist, you'll work as part of a dynamic team to help Alden and our customers achieve shared goals. You'll work directly with customers to design workflows and configure our software platform, using common workplace software such as Excel, Visio, and Word. You'll also have knowledge of relational database concepts and be comfortable with automation.

The focus of this job is on producing high-quality, detailed work based on established processes and procedures. Job knowledge and competency are built through structured step-by-step training and positive, supportive coaching from management and peers. Consistent, error-free work based on defined regulations and standards are key measures of job performance success.

This position is designed to develop a valued technical expert who can deliver quality work on a consistent basis. You'll work at a steady, even pace to promote accuracy and quality of work, and will be supported by management and a stable work environment. Leadership focused on consistent, accurate, quality work output is essential, as is delegation to others when appropriate, using training, coaching, and on-the-job experience.

We're looking for a candidate with a 4-year college degree in software or technology, and at least 2 years' experience in SQL. Software configuration or workflow experience, as well as experience with Software as a Service (SaaS), is also required. Exposure to Agile/Scrum methodologies is a plus.

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