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Implementation Support Specialist
2 months ago
Implementation Support Specialist
We're seeking a skilled Implementation Support Specialist to join our team at Avanti. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring the successful implementation of our software solutions.
The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong understanding of software implementation and support principles. You'll work closely with our clients, internal teams, and stakeholders to resolve queries, provide technical guidance, and contribute to the development of knowledge bases and product documentation.
Key responsibilities will include:
- Responding to client queries and providing timely, accurate support
- Liaising with internal teams to resolve technical issues and improve processes
- Assisting with project management and coordination
- Developing and maintaining knowledge bases and product documentation
- Collaborating with cross-functional teams to drive business growth and improvement
Benefits of this role include:
- Opportunity to work with a leading software company in the maritime industry
- Chance to develop your skills and expertise in software implementation and support
- Collaborative and dynamic work environment
- Competitive salary and benefits package
Requirements:
- Excellent written and verbal communication skills
- Proactive problem-solving and analytical skills
- Strong understanding of software implementation and support principles
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Collaborative and team-oriented approach
Preferred qualifications include:
- Experience in software implementation and support
- Familiarity with Zendesk, JIRA, or equivalent
- Project management experience
At Avanti, we offer a unique opportunity to work with a niche, profitable company enjoying a period of growth based on long-term strategic relationships. Our systems are used by oil majors globally, providing unique and challenging projects to work on.
We're committed to providing a culture that encourages involvement in various aspects of the company and offers fantastic career growth opportunities. Our benefits package includes:
- 25 days' holiday + bank holidays
- Pension scheme
- Healthcare
- 37.5-hour working week
- Flexible hours around a core of 10-4
- Mix of remote and 2-3 days a week in the office
Successful applicants will be invited to an initial interview via telephone or Teams, followed by a formal face-to-face interview for shortlisted candidates.
