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Implementation Support Specialist

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Birmingham, Birmingham, United Kingdom Avanti Full time

Implementation Support Specialist

We're seeking a skilled Implementation Support Specialist to join our team at Avanti. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring the successful implementation of our software solutions.

The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong ability to work collaboratively with our clients and internal teams. You'll be responsible for responding to client queries, resolving technical issues, and providing ongoing support to ensure seamless project delivery.

Key responsibilities will include:

  • Providing technical support and guidance to clients
  • Collaborating with cross-functional teams to resolve complex technical issues
  • Developing and maintaining knowledge bases and product documentation
  • Contributing to the development of new software solutions and features

As an Implementation Support Specialist at Avanti, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. You'll be part of a dynamic and supportive environment that encourages growth, learning, and innovation.

Key skills and qualifications include:

  • Excellent written and verbal communication skills
  • Proactive problem-solving and analytical skills
  • Strong technical skills and knowledge of software development
  • Ability to work collaboratively in a team environment
  • Excellent time management and organizational skills

Benefits of working at Avanti include:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options

Avanti is a leading provider of software solutions for the maritime industry. Our company is built on a strong foundation of innovation, collaboration, and customer satisfaction. We're committed to delivering exceptional results and making a positive impact on our clients' businesses.