Contract Delivery Manager

1 month ago

Longford, Telford and Wrekin, United Kingdom TCR group Full time
Job Title: Contract Delivery Manager

Main Purpose of the Job:

To develop and maintain strong relationships with customers, ensuring seamless service delivery and contractual governance. The successful candidate will work closely with cross-functional teams to drive operational success and compliance with contractual SLAs and KPIs.

Key Responsibilities:

  • Cultivate stakeholder relations and exceed customer expectations
  • Monitor and report SLA/KPI compliance, addressing issues proactively
  • Lead performance reviews and identify improvements
  • Respond to customer queries and complaints promptly
  • Produce performance reports and communicate updates
  • Alert commercial team to growth opportunities
  • Lead winter resilience communications
  • Collaborate on SLA improvement plans
  • Ensure compliance with health & safety standards and information protection
  • Optimize financial transactions and reporting
  • Promote business productivity and efficiency

Requirements:

  • Excellent stakeholder management
  • Strong data analysis skills
  • Excellent verbal and written communication
  • Advanced Excel and PowerPoint skills
  • Ability to build and maintain relationships
  • Proactive team player
  • Strong organisational and negotiation skills
  • Independent worker within policy and budget limits
  • Innovative problem-solving
  • Eligible for a valid Airside Pass

Competencies:

  • Decision-making: Gathers and evaluates information to make informed decisions.
  • Customer Orientation: Anticipates and exceeds customer needs, reinforcing service at all levels.
  • Safety Leadership: Promotes safe behaviour and prioritises health and safety.
  • Cultural Insight: Adapts to global business environments and diverse cultures.
  • Global Acumen: Understands international business trends and impacts.
  • High-Impact Communication: Conveys clear, compelling information.
  • Collaborative Success: Builds effective working relationships.
  • Results-Driven: Sets and achieves high goals, ensuring timely and efficient execution.
  • Learning Embrace: Continuously seeks new knowledge and learns from experiences.
  • Change Management: Encourages innovative solutions and manages change effectively.
  • Structured Problem Solving: Uses techniques to mitigate operational, safety, and financial risks.

What We Offer:

  • Competitive salary
  • 6% employer pension contribution
  • 3X Salary Life Assurance
  • Health Cash Plan
  • Employee Assistance Programme (EAP)

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