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Workforce Planning Specialist

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London, Greater London, United Kingdom OCS Group Full time

The Workforce Planner plays a pivotal role in delivering our commitments to the customer and achieving our Key Performance Indicators. As a key member of the OCS Group team, you will be responsible for efficient and effective workforce planning while managing and escalating incidents as required.

Main Responsibilities:
  • Workforce Management: Management of absence, from resourcing cover to ensuring compliance with our Time and Attendance system.
  • Additional Work Requests: Actioning of additional work requests outside of core requirements, arranging appropriate cover.
  • Relief and Casual Workforce Management: Managing the relief and casual workforce to ensure effective utilisation and reduction of agency usage.
  • Alarm Activations: Reacting to Alarm activations as required, liaising with our response provider and internal colleagues when needed.
  • Out-of-Hours Incidents: Management of OOH incidents, assisting with escalation and providing resource as required.

This role requires a high level of organizational and communication skills, with the ability to work effectively in a fast-paced environment. If you have a strong background in workforce planning and management, and are looking for a challenging role that will utilize your skills, then this could be the ideal opportunity for you.