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Workplace Experience Coordinator

2 months ago

Waterloo, United Kingdom CBW Staffing Solutions Full time
Job Description

**Job Title:** Workplace Experience Coordinator

**Job Summary:** We are seeking a highly organized and detail-oriented Workplace Experience Coordinator to join our team at CBW Staffing Solutions. The successful candidate will be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring the smooth delivery of our services.

Key Responsibilities:

  • Schedule and manage reactive and help desk call outs
  • Review and allocate jobs received during the working day to engineers
  • Supervise and manage day-to-day helpdesk activities
  • Support the helpdesk by receiving calls, logging on to the FM support system, and reporting back to end-users/customers
  • Monitor call activity and produce call volume reports
  • Deliver toolbox talks to staff and create and update help desk procedures
  • Compile and enter data into the monthly client report and submit before the monthly deadline
  • Manage rechargeable works from quotations to completion, including requesting POs from clients
  • Participate in the training of new members of staff or allocate a trainer, and oversee staff training induction sheets
  • Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits
  • Support the Office & Contract Managers in the administration and delivery of departmental objectives
  • Raise corrective maintenance tasks following on from PPM completed tasks
  • Organize day-to-day work to ensure all key tasks are fulfilled
  • Departmental administrative housekeeping
  • Support with the provision of information in relation to internal procedures to enable the department to add value to the contract
  • Work with the system that supports the procurement process, providing assistance to ensure the accuracy and efficiency of data and communications

Requirements:

  • Demonstrate previous experience in a similar role
  • Proven strong administration skills
  • Experience of administering multiple activities within the day
  • Willingness to thrive in a fast-moving real-time environment
  • Dedication to complete tasks
  • Able to prioritize work to deadlines
  • Desire to take ownership of a problem and find the solution
  • Ability to communicate effectively
  • Customer-focused approach
  • Desire to understand how the service delivery model works
  • Intermediate IT skills with a good working knowledge of Microsoft Word & Excel
  • A team player
  • Good organizational skills
  • IT proficient
  • FM experience