Reception & Helpdesk Administrator

**Reception & Helpdesk Administrator**:
Bouygues Energies & Services Solutions - Waterloo (KCL)

Bouygues Energies and Services is a global contractor which currently has an exciting opportunity for an experienced Helpdesk and Reception Administrator to work within our Facilities team at King's College London University based in Waterloo.

This is an excellent opportunity for an individual looking to further their career in FM by gaining experience in a highly professional and corporate environment. Since we are always looking to grow the Services our company provides there are plenty of opportunities to develop and progress within our global organisation.

**The role**:

- To meet and greet all visitors in a professional, courteous and welcoming manner
- To answer the telephone promptly and deal with all first line enquiries whilst maintaining logs of messages and the arrival of visitors
- To provide support/cover to Helpdesk by logging jobs, service requests and hazards on Maximo
- To provide general administrative support such as minute taking, report writing and data entry
- Working 40 hours per week, 8 hours between 8am - 6pm with a 1 hour unpaid break, shift times are either: 8am-5pm, 8.30am-5.30pm or 9am-6pm, Monday to Friday.

**The person**:

- Will have prior reception experience
- Must have excellent customer service skills and the ability to multi-task
- Will have first class interpersonal and communication skills with the ability to communicate at many different levels
- Must have good computer skills, proficient in using Word, Excel, Outlook etc
- Experience in using an FM system (Maximo etc.) is desirable
- Must be flexible, reliable and motivated

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**In addition, you’ll benefit from**:
Company shares and pension