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Senior Service Delivery Director
2 months ago
Hamilton Barnes is seeking a highly experienced Senior Service Delivery Director to lead our Service Management team. As a trusted Managed Services Provider, we deliver excellence to our public sector clients, and this role is critical to our ongoing growth and success.
Key Responsibilities- Lead and oversee a team of Service Delivery Managers across various client accounts, ensuring seamless service delivery and meeting contractual obligations.
- Facilitate the smooth transition of new services from projects to Business as Usual (BAU), ensuring minimal disruption to clients.
- Develop and maintain accurate documentation of operational processes for customer reporting, ensuring transparency and accountability.
- Build and maintain strong relationships with clients, ensuring Service Level Agreements (SLAs) are met and exceeded.
- Proven experience leading Service Delivery Managers and managing complex client needs.
- Success in service delivery, with a strong track record of meeting or exceeding client expectations.
- Good broad technical knowledge, with a focus on ITIL Service Management principles.
- Strong knowledge of Incident, Change, Problem, and Major Incident Management.
- Excellent client engagement skills, with experience in IT services for government and private sector clients.
- Pension Scheme
- Health Insurance
- Life Assurance
- 25 days annual leave (with the option to purchase more)
