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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom The London EDITION Full time £28,000

The London EDITION is seeking a dedicated and enthusiastic Guest Services Coordinator to enhance our team.

This role offers a range of benefits, including:

  • Discounted stays at over 9,000 hotels globally.
  • Affordable breakfast options at many of our European locations.
  • Reduced prices on food and beverages at all our dining establishments.
  • Complimentary meals during shifts.
  • Exclusive discounts for friends and family.
  • 28 days of paid vacation, inclusive of public holidays.
  • Access to wellness and mental health initiatives.
  • Flexible work schedules.
  • Comprehensive training and development programs, including leadership training.
  • Limitless career advancement opportunities, both locally and internationally.
  • Half-price cinema tickets.
  • Special discounts at thousands of retail outlets.
  • Exciting staff events.
  • And much more.

As a Guest Services Coordinator, your responsibilities will include:

  • Allocating rooms based on guest preferences and requests whenever feasible.
  • Coordinating check-in and pre-registration processes for incoming groups.
  • Monitoring and accommodating requests for room or check-out modifications, while keeping relevant staff informed.
  • Reviewing the status of out-of-order or out-of-service rooms on a daily basis.
  • Verifying and adjusting guest billing as necessary.
  • Facilitating all guest check-ins and check-outs.
  • Ensuring valid payment methods are secured.

The ideal Guest Services Coordinator will possess:

  • Adept communication skills.
  • A proactive and positive attitude.
  • Strong organizational abilities and the capacity to manage multiple tasks.
  • A commitment to fostering the culture of EDITION.

EDITION Hotels merge the innovative vision of boutique hotelier Ian Schrager with the exceptional service of a luxury hotel, backed by the global presence of Marriott International. Our properties are exquisite representations of the world's premier cities, offering top-tier dining, entertainment, nightlife, and service to create a captivating experience.

If you are interested in joining our team as a Guest Services Coordinator, we encourage you to explore this opportunity further.

EDITION is an equal opportunity employer. We are committed to building a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered by applicable law.