Claims Business Manager

1 day ago

London, Greater London, United Kingdom ERS Administration Services Full time
Job Title: Claims Business Manager

We're seeking a skilled Claims Business Manager to join our team at ERS Administration Services. As a key member of our claims team, you'll play a crucial role in helping us deliver exceptional service to our customers.

Key Responsibilities:
  • Manage the performance of our Third Party Arrangements (TPA) supplier contracts to ensure optimal financial outcomes.
  • Review financial data and work with suppliers to identify areas for improvement and implement remedial action.
  • Lead and manage specific claims initiatives, including tracking and analysis of management information.
  • Understand and respond to business results, market, technical, and legal challenges.
  • Work with our audit function to provide assurance over TPA performance.
  • Make recommendations to the Heads of function and Claims Assurance for optimal contract terms.
  • Ensure that our TPA partners represent our values and protect our brand in relation to their actions.
  • Gather, cleanse, and build usable data sets from TPA's to provide analytical input to the development of our TPA claims experience.
  • Provide data-driven narratives focused on claims performance and ongoing tracking of KPIs.
  • Understand fluctuations in claims metrics and be able to drill down, diagnose, and report in a consumable way.
Requirements:
  • Strong interpersonal and relationship-building skills.
  • Experience in contract construction and management.
  • Knowledge of motor claims and legal and regulatory requirements.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
What We Offer:
  • Competitive benchmarked salary.
  • 25 days' holiday.
  • Discretionary bonus scheme.
  • Employee assistance programme.
  • Salary sacrifice benefits.
  • Annual benefits reviews.
  • The option for professional qualifications and study support.

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