Transportation Customer Service Agent
7 days ago
Job Summary:
Red Recruit is seeking a highly skilled Freight Service Coordinator to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
- Order Management: Manage orders by entering data into our system, ensuring accuracy and attention to detail.
- Coordination: Coordinate collections with our distribution department and international export planners to ensure seamless logistics operations.
- Customs Support: Direct our customs team to issue export declarations, ensuring compliance with regulations.
- Administrative Tasks: Perform various administrative tasks, including handling queries and proof of delivery requests.
- Communication: Provide customers with delivery status updates and communicate with our offices throughout Europe.
Requirements:
- Customer Service Experience: Demonstrated experience in customer service, with a strong focus on providing exceptional service.
- Transportation Knowledge: General knowledge of transportation, with a preference for experience in the logistics industry.
- Communication Skills: Excellent client-facing and communication skills, with the ability to effectively communicate with customers and internal stakeholders.
- Attention to Detail: Efficiency and attention to detail, with a strong focus on accuracy and quality.
- Administrative Abilities: Strong administrative abilities, with experience in handling multiple tasks and priorities.
What We Offer:
As a Freight Service Coordinator with Red Recruit, you will be offered a competitive salary up to £26,000, plus a comprehensive benefits package. If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply for this exciting opportunity.
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