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Freight Service Coordinator

2 months ago


Purfleet, Thurrock, United Kingdom Red Recruit Full time

Job Summary:

Red Recruit is seeking a highly skilled Freight Service Coordinator to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Order Management: Manage orders by entering data into our system, ensuring accuracy and attention to detail.
  • Coordination: Coordinate collections with our distribution department and international export planners to ensure seamless logistics operations.
  • Customs Support: Direct our customs team to issue export declarations, ensuring compliance with regulations.
  • Administrative Tasks: Perform various administrative tasks, including handling queries and proof of delivery requests.
  • Communication: Provide customers with delivery status updates and communicate with our offices throughout Europe.

Requirements:

  • Customer Service Experience: Demonstrated experience in customer service, with a strong focus on providing exceptional service.
  • Transportation Knowledge: General knowledge of transportation, with a preference for experience in the logistics industry.
  • Communication Skills: Excellent client-facing and communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Attention to Detail: Efficiency and attention to detail, with the ability to manage multiple tasks and prioritize responsibilities.
  • Administrative Abilities: Strong administrative abilities, with proficiency in data entry and system management.

What We Offer:

As a Freight Service Coordinator with Red Recruit, you will be offered a competitive salary up to £26,000, commensurate with skills and experience, plus a comprehensive benefits package.