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Administrative Assistant

2 months ago

London, Greater London, United Kingdom Health and Care Management Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Health and Care Management Ltd. As a key member of our rehabilitation services team, you will provide administrative support to our Case Managers and Operations Managers, ensuring the smooth delivery of non-clinical services to our customers and clients.

Key Responsibilities:

  • Provide administrative support to Case Managers and Operations Managers, including data entry, document preparation, and communication with clients and stakeholders.
  • Assist with the production of professional reports, referral letters, and general correspondence to support the effective management of clients' rehabilitation.
  • Support the management of clients' files, including charging and invoicing, to ensure accurate and timely billing.
  • Work in line with agreed service standards, KPIs, and timescales to deliver full administrative services, including answering calls, managing emails, and performing data entry tasks.
  • Proactively manage your task list, prioritizing work as needed to meet deadlines and deliver high-quality results.
  • Regularly use our Case Management System (CMS) and MS Office software to perform administrative tasks.

Requirements:

  • A caring and empathetic individual with excellent administrative skills and proficiency in keyboard and computer skills.
  • Ability to work quickly and accurately, with excellent written and verbal communication skills.
  • Accuracy in case noting, data entry, and message taking, with excellent attention to detail.
  • Ability to work calmly under pressure and adapt to changing priorities.
  • At least 1 year of administrative/clerical/clinical support/care and/or rehabilitation case management-related experience.
  • Minimum 5 GCSEs, including Math and English.

About Us:

Health and Care Management Ltd is a leading service provider in the rehabilitation and case management arena, established in 2003. We deliver high-quality, effective, and coordinated services to the insurance, corporate, and legal sectors, ensuring that individuals have access to quality rehabilitation services. We are passionate about delivering added value to our clients by facilitating speedy recovery and strong clinical outcomes.

Our Commitment to Equality and Diversity:

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Benefits:

  • 25 days annual leave
  • Your birthday off
  • 6% company pension contribution
  • Bike to Work Scheme
  • Medicash Health plan
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave
  • 2 voluntary days per year
  • Long Service Awards
  • Employee Wellbeing Seminars
  • CPD opportunities
  • Professional memberships paid for (role dependent)