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Milestone House Officer

2 months ago

Derby, Derby, United Kingdom Derby City Council Full time

Job Summary

We are seeking a dedicated and enthusiastic Officer to join our team at Milestone House, the emergency accommodation for homeless individuals in Derby. As a key member of our staff team, you will provide support and advice to vulnerable individuals, ensuring a high-quality customer service focus in all aspects of the role.

Key Responsibilities

  • Provide support and guidance to homeless individuals, promoting positive engagement and progression towards resettlement and move on.
  • Maintain accurate records of customer interactions, risk assessments, and support plans, ensuring compliance with procedural time frames.
  • Participate in training and development activities to enhance skills and knowledge in supporting vulnerable customer groups.
  • Collaborate with colleagues to ensure a seamless service delivery, responding to changing needs and priorities.

Requirements

  • Experience of working with vulnerable customer groups, including homeless individuals.
  • Understanding of safeguarding principles and practices, including support available to homeless people.
  • Empathy and passion for supporting individuals experiencing homelessness.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.

What We Offer

  • A competitive salary and benefits package, including flexible working arrangements and a local government pension scheme.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A supportive and inclusive work environment, with a focus on employee well-being and work-life balance.