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Account Management and Client Growth Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Elis UK Limited Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service and Business Development Manager to lead our team of Account Managers and Telephone Agents. This role demands a high-intensity approach to driving customer satisfaction, pushing through change, and ensuring our clients receive top-notch service.

Key Responsibilities
  • Team Management: Lead, mentor, and motivate a team of Account Managers and Telephone Agents, fostering a culture of excellence and accountability.
  • Account Retention & Renewal: Utilise your commercial acumen to drive account retention and proactively manage account renewals, ensuring customer loyalty and long-term partnerships.
  • Change Leadership: Challenge the status quo with a "can do" attitude. You'll need to be resilient, with the energy to push through change and the creativity to inspire those around you.
  • Data Analysis & Improvement: Dive deep into data, analysing churn rates and performance KPIs to identify trends and opportunities for continuous improvement.
  • Customer Onboarding: Take charge of the customer onboarding process, ensuring a seamless and positive experience for all new clients.
  • Cross-Functional Collaboration: Work closely with teams across the organization, including Sales, Production, and Marketing, to ensure customer needs are met and exceeded.
What We're Looking For
  • Engaging Personality: You have a natural ability to connect with people, making you an engaging and approachable leader.
  • Resilient & High-Energy: You're not easily deterred by challenges; instead, you see them as opportunities to innovate and grow.
  • Forward-Thinking: You're capable of progression and have a clear understanding of what it takes to move up the ladder.
  • Analytical Mindset: Your experience in data analysis helps you to make informed decisions that drive performance and reduce churn.
What's on Offer
  • Competitive Salary: Up to £60,000 basic salary + Bonus
  • Company Car: A company car for business use
  • Career Growth: We believe in nurturing talent and providing opportunities for growth within the company.
  • Innovative Environment: Be part of a forward-thinking team that is not afraid to challenge the norm and innovate.
  • Collaborative Culture: Work with cross-functional teams to make a real impact on our business and our customers.