Parts Business Development Manager
1 month ago
LiuGong Direct UK is a leading provider of heavy machinery solutions, renowned for its innovative products and exceptional customer service. We are committed to delivering high-quality machinery and support to our clients across the UK.
Position SummaryIn this role, you will be responsible for shaping and executing the Parts and Aftersales strategy to establish a key revenue stream for the business. Leveraging your experience and expertise in Parts and Aftersales within a similar industry, you will aim to maximise efficiency, develop annual business plans, and ensure high levels of customer satisfaction.
Key Responsibilities- Strategic Planning and Financial Management
- Develop annual goals and budgets for the Parts Department, aligning them with the organisation's financial and operational objectives. Implement effective forecasting to support these goals.
- Manage departmental expenses to maximise profitability, regularly review spending to ensure efficient use of resources, and maintain monthly budgets.
- Establish competitive pricing across various categories, ensuring sufficient profit margins.
- Sales and Marketing
- Create and manage a comprehensive sales system to drive customer satisfaction and achieve both short-term and long-term sales and profit objectives. Maintain and expand sales to ensure departmental profitability.
- Develop and execute a marketing plan, including promotions and actions, to meet sales goals. Seek and provide market and competitor information to support new business development.
- Actively solicit and manage parts sales through the dealer network, and direct customer contact. Follow up and resolve all customer requests and complaints to ensure satisfaction.
- Operations and Process Optimization
- Establish and maintain effective processes in the Parts Department to enhance internal and external customer satisfaction. Optimise sales channels and improve efficiency and service levels.
- Systematise parts inventory and supply across dealerships, regions, and the factory, ensuring effective management and control.
- Oversee purchasing and ordering procedures to maintain profitability and efficiency.
- Leadership and Team Management
- Develop, train, and support the parts and sales team, providing guidance and setting standards for performance. Offer motivation and support, as necessary. Plan, monitor, and appraise job performance.
- Foster good working relationships with other subsidiaries and departments to reduce conflicts and maximise profitability.
- Communication and Coordination
- Maintain clear lines of communication with LQHQ to access current information and support dealership operations.
- Keep superiors informed about the progress of ongoing activities and any issues that arise, ensuring diligent and timely execution of work.
We offer a rewarding and supportive work environment where your well-being and career growth are our priorities. Here's what you can expect when you join our team:
- Competitive Salary
Earn up to £85,000 per annum, commensurate with your experience and expertise.
Comprehensive HealthcareBenefit from private Bupa Healthcare, ensuring you and your family have access to top-quality medical services.
Financial Wellbeing SupportTake advantage of our financial wellbeing support and salary sacrifice schemes through Mintago, designed to help you manage your finances and plan for the future.
Healthshield Cash PlanAccess our Healthshield Cash Plan, which covers a range of everyday healthcare expenses, including dental, optical, and alternative therapies.
Death in ServiceRest easy knowing your loved ones are protected with our Death in Service benefit, providing a payout of three times your salary.
Prime LocationEnjoy working in our centrally located offices, providing convenience and easy access to public transport and local amenities.
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