Current jobs related to Service Management Lead - Burton upon Trent, Staffordshire - Clinigen

  • Service Management Lead

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    Job Title: Service Management LeadClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people...

  • Service Management Lead

    1 month ago

    Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    Job Title: Service Management LeadClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people...

  • Service Management Lead

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    Job Title: Service Management LeadClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people...

  • Service Management Lead

    1 month ago

    Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    Job Title: Service Management LeadClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people...

  • Service Management Lead

    3 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    Job Title: Service Management LeadClinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people...

  • Service Management Lead

    3 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people headquartered in the UK with global...

  • Customer Service Representative

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will play a vital role in ensuring seamless transitions for our clients and their customers.Key ResponsibilitiesManage client data requests, including handover and tenancy...

  • Customer Service Representative

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will play a vital role in ensuring seamless transitions for our clients and their customers.Key ResponsibilitiesManage client data requests, including handover and tenancy...

  • Customer Service Representative

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will play a vital role in ensuring seamless transitions for our clients and their customers.Key ResponsibilitiesManage client data requests, including handover and tenancy...

  • Customer Service Representative

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will play a vital role in ensuring seamless transitions for our clients and their customers.Key ResponsibilitiesManage client data requests, including handover and tenancy...

  • Customer Service Coordinator

    2 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    Job DescriptionWe are seeking an organised and customer-focused individual to join our Services Team in Burton-on-Trent. The successful applicant will have excellent communication skills and be able to work effectively in a team environment.Responsibilities will include providing administrative support to the team, managing customer relationships and...

  • Operations Coordinator for a Services Team

    2 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    AJR Management Ltd is seeking a highly skilled Operations Coordinator to join their Services Team in Burton-on-Trent. The successful candidate will be responsible for ensuring the smooth operation of the team, providing exceptional customer service, and working closely with colleagues to achieve team goals.The ideal candidate will have excellent...

  • Customer Service Representative

    2 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time

    Key Responsibilities:• Provide exceptional customer service and support to internal and external stakeholders• Maintain accurate and up-to-date records and files• Coordinate administrative tasks and ensure timely completion of projectsRequirements:• Organised and able to multitask with ease• Excellent communication and interpersonal skills•...

  • Accounts Payable Specialist

    3 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom AJR Management Full time

    Accounts Payable Executive RoleWe are seeking a detail-oriented Accounts Payable Executive to join our team at AJR Management LTD. As a key member of our utility management service, you will play a crucial role in processing utility invoices and liaising with suppliers to resolve outstanding debt.Key Responsibilities:Process utility bills with accuracy and...

  • Digital Platform Service Delivery Lead

    2 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Sanderson Recruitment Plc Full time

    Based in the UK, Sanderson Recruitment Plc is offering an exciting opportunity for a skilled Digital Platform Service Delivery Lead to join their team. This role is ideal for a dedicated professional seeking a challenging position in service management with a focus on digital technologies.Job SummaryWe are looking for a highly motivated and experienced...

  • Lead Residential Manager

    3 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Tudor Employment Full time

    Job Title: Lead Residential ManagerLocation: Burton on TrentSalary: Up to £49,000 DOEBonuses: Performance relatedHoliday Entitlement: Annual incrementsThis is an exciting opportunity for an ambitious individual to lead and inspire a team in a new home, ensuring the best care for children living there. The successful candidate will possess recent experience...

  • Service Delivery Manager

    1 month ago

    Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time £41,341

    About the JobWe are seeking a highly skilled and experienced professional to join our supported housing team as a Service Delivery Manager. This is an exciting opportunity to make a real difference in the lives of older people and their families.Key ResponsibilitiesCoordinate and facilitate the development, implementation, and mobilisation of new Independent...

  • Service Delivery Manager

    1 month ago

    Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time £41,341

    About the JobWe are seeking a highly skilled and experienced professional to join our supported housing team as a Service Delivery Manager. This is an exciting opportunity to make a real difference in the lives of older people and their families.Key ResponsibilitiesCoordinate and facilitate the development, implementation, and mobilisation of new Independent...

  • Digital Service Manager

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

    {"Job Title": "Service Manager", "Job Description": "At Greene King, we're committed to delivering exceptional digital experiences for our customers. As a Service Manager, you'll play a critical role in ensuring the high availability and quality of our digital platforms.Key Responsibilities:Develop and implement a Service Strategy for Greene King's digital...

  • Digital Service Manager

    4 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

    {"Job Title": "Service Manager", "Job Description": "At Greene King, we're committed to delivering exceptional digital experiences for our customers. As a Service Manager, you'll play a critical role in ensuring the high availability and quality of our digital platforms.Key Responsibilities:Develop and implement a Service Strategy for Greene King's digital...

Service Management Lead

2 months ago

Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time
{"Service Management Lead": "Job Title: Service Management Lead

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.

We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa. We are seeking a people centric, driven and hands-on Service Management Lead to be part of the Global Operations team leading six highly skilled individuals based in the UK, US and EU.

This role involves coordinating with internal and external teams to manage and improve IT service delivery, ensure compliance with service level agreements (SLAs), and drive continuous improvement initiatives whilst playing a pivotal role in maintaining high levels of customer satisfaction and operational excellence.

Key Responsibilities:
  • Lead the implementation and management of ITIL-based service management processes in conjunction with the appropriate functional Leads
  • Apply the most appropriate modern standards and practices and take responsibility for coaching and guiding others
  • Ensure all IT services are delivered in accordance with SLAs and KPIs
  • Monitor, report, and review the performance of IT services and make recommendations for improvement
  • Responsible for management and reporting of vendor performance
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • ITIL certification (Foundation level required)
  • Experience with service management tools (e.g., ServiceNow, BMC Remedy)
  • Knowledge of Agile and DevOps methodologies
  • Minimum of 5 years of experience in IT service management or a related role
What We Offer:
  • 27 days holiday plus bank holidays
  • Discretionary Bonus Scheme
  • Pension contributions 5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards
"}