Appointment Centre Team Member

1 week ago

Huddersfield, Kirklees, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time
Job Title: Appointment Centre Team Member

Calderdale and Huddersfield NHS Foundation Trust is seeking a highly motivated and organized individual to join our dynamic team in the Appointment Centre at Huddersfield Royal Infirmary.

Job Summary

This is an exciting opportunity to support the trust in the delivery of its outpatient services from within the Appointment Centre. The role will involve working as part of the Booking Team, responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need.

Main Responsibilities
  • Manage and coordinate outpatient appointments, ensuring timely and efficient scheduling.
  • Collaborate with clinicians and services to prioritize patient appointments and resolve any issues that may arise.
  • Utilize electronic systems to ensure accurate and up-to-date patient information.
  • Coordinate transportation for patients as needed and communicate with the transport department to ensure seamless logistics.
  • Maintain effective communication with internal staff, GPs, patients, and other organizations to resolve any appointment-related issues.
  • Transcribe data from multiple sources into the electronic patient record with accuracy and attention to detail.
  • Manage outpatient referrals via e-Referral and work lists produced on various systems related to CHFT.
  • Communicate with patients via phone to remind them of pending appointments, changes, and cancellations, and re-negotiate appointments resulting from hospital/patient-initiated cancellations.
  • Perform general office administrative duties such as scanning, photocopying, and handling post.
  • Maintain confidentiality and ensure all work areas and surfaces are kept clean in accordance with trust guidelines.
RequirementsQualifications/Training
  • GCSE English grade 3-9 and GCSE Mathematics grade 3-9 (A*-D or equivalent).
Knowledge, Experience & Expertise
  • Experience working in a customer-focused setting.
  • Experience using various administrative computer systems.
  • Motivation to develop the role and themselves.
Communication and Relationships (including Management Responsibilities)
  • Ability to demonstrate excellent communication skills.
  • Good oral, verbal, and written communication skills.
  • Good organizational skills.
  • Able to work quickly and accurately.
  • Able to work independently and as part of a team.
  • To prioritize workload and work to deadlines.

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